Know Before You Book
Tortoise Car Hire vs. the Airport Rental Counter
Renting from a big national chain at George Airport can mean long queues, a credit card hold running into thousands, and a call centre when something goes wrong. Here is how renting from us is different, side by side.
Never. Cash, EFT, debit or credit card all accepted.
Almost always required, often in the main driver's name only.
Reasonable, clearly explained before you book, no surprises at the counter.
Can run into thousands, held on your card for weeks after drop off.
Free. We meet you at arrivals with a board with your name on it.
Often a separate shuttle to an off-site depot, and a wait.
The same local family team, every time, on a number that gets answered.
A call centre, often not based in South Africa at all.
A short online form or a phone call, confirmed the same day.
Long counter queues after a long flight, upsells at every step.
George, Sedgefield, and delivery anywhere on the Garden Route.
Usually only the airport or city branch itself.
General comparison based on common experiences reported with large national and international rental counters in South Africa. Individual policies vary by company, branch, and booking.